CPS Frequently Asked Questions

What do I need to do to get connected?

Simply sign and return the CPS from Sovereign agreement and we do the rest. You do not need a smart box or any programming of switchboards, nor do you need to enter any additional numbers to use the service. Click here to view a PDF version of the agreement which you can print and send to us in the mail. Click here for a copy of the Terms and Conditions

How does CPS work?

CPS (Carrier Pre-Select) has been introduced to allow real competition in the provision of outgoing telephone calls. In the past if you wanted to use another telephone company (or carrier) to provide your outgoing calls, a 4-digit number had to be inserted in the front of every call. A smart box would do this automatically or a switchboard could be programmed to do this, or you could dial the 4-digit number with each call. CPS eliminates the need for special 4-digit codes. You just pick up the phone and dial normally.

Why choose CPS from Sovereign if there are cheaper services?

Simply, this is about quality of service. Some competitors to BT use the cheapest possible ways of providing calling facilities. This can result in poor-quality lines and higher call failure rates. By using CPS from Sovereign you will benefit from a high-quality service AND pay less for your phone calls than you would pay BT.

What will happen to my BT telephone bill?

You will still receive a bill from BT but it will only include your line rental costs and calls to services such as Directory Enquiries or calls connected by the operator.

What will my telephone bill from CPS from Sovereign look like?

Your bill will be sent to you monthly. It will show a summary of the call costs. You will receive a log in to our website where you can see each call made and this includes the number you dialled, a description of the destination (e.g. Manchester), the time and date, the call duration and the call cost.

How do I pay my bill?

The monthly bill from CPS from Sovereign must be paid by Direct Debit. This is one of the ways that can reduce the cost of providing the service. The bill will be sent out at least 14 days before the balance will be collected from your nominated account.

If you are an existing client and your bank details have changed, click here for a replacement Direct Debit Form

What is the effect of CPS on incoming calls?

CPS from Sovereign has no effect on incoming calls.

Do I have to change my telephone numbers?

No, you do not change any telephone numbers with CPS from Sovereign.

How quickly can I get connected to CPS from Sovereign?

From receipt of your signed agreement the service should be in place within 10 days.

Will my Call Barring service be affected?

Call Barring can be implemented by CPS from Sovereign - contact us for details.

If I have an ISDN 2 connection, can I still use CPS from Sovereign?

Yes, CPS from Sovereign is compatible with ISDN 2 and ISDN 30 as well as BT Highway and Feature line.

What do I do if there is a fault on my telephone line?

If the fault relates to the line - no dial tone for example - then contact your telephone line provider in the normal way. If the fault relates to difficulty getting a particular number (always engaged or no answer when there should be etc) again contact your telephone line provider in the normal way. If there is a problem with billing, contact Sovereign during normal working hours.

Click here to contact us about any aspect of our service